What Disney teaches us about Channel Innovation.

What do Disney, Virgin Atlantic, Bank of America and Starbucks have in common? They have all developed their customer experience into some of the world's best omni-channel experiences to date.  But they certainly have not always been known for their omni-present, all-round, fluid customer experiences. Before the global Disney brand that we know and have grown up with, today - there was a man who had a dream. He'd grown up poor. He'd mortgaged his house to be able to pay for his first feature film. His first studio went bankrupt. But he knew what made people happy - and [...]

2018-12-14T15:01:58+01:00December 18th, 2018|News|Comments Off on What Disney teaches us about Channel Innovation.

Do. Did. Done. When Process Innovation leads to business growth.

The news is littered with stories of businesses who seem to be throwing caution to the wind in the aim to try and do better - at all costs. They're making things better.  They’re selling things better. They’re creating things better. Helping companies reach their operational best is something we love to do. We’ve done it for many years and many of our clients have seen huge results in their bottom line. Customer habits are changing which means businesses need to be too. No longer can they rely on the safe, the easy, the stuff that works. We are being [...]

2018-12-05T11:18:54+01:00December 5th, 2018|News, RE:Focus|Comments Off on Do. Did. Done. When Process Innovation leads to business growth.